And whatever you do, whether in word or deed, do it all in the name of the Lord Jesus, giving thanks to God the Father through him. 

Colossians [3:17] 

One of my favorite things to do is to give talks on college campuses. I especially like to hear the students’ points of view. Always unique and insightful conversations that belie the students’ relative inexperience in the business world. In these talks, I do two things. First, give the students real-life insight into what their future lives will look like. And secondly, talk extensively about Christian ethics. Both of these topics are designed to help arm them for the next step in their lives.  

After I have given my presentation, I always allow for an extensive question and answer period. Inevitably I will always be challenged about my too simple view of Christian business ethic. I tell the students that Christian Business ethics always boils down to; what ought I to do. And the answer of what I to do is found in Colossians [3:17], where it says, And whatever you do, whether in word or deed, do it all in the name of the Lord Jesus, giving thanks to God the Father through him. 

The students believe my point of view is too simple and doesn’t consider the complications or dilemmas of ethics. Like, what about cultural differences? Or weighing truth versus loyalty. Next, they will ask what about long-term versus short-term decisions. Then there is always the question about the individual versus the community. And finally, what about justice versus mercy? These are great questions and represent the five classical ethical dilemmas taught in theirs or any ethics class.  

But the everyday world’s view of ethics is very different than Christian ethics. While similar in answering the question of what ought we to do?, Christian ethics uses the perspective of the Bible and, more specifically, what Jesus would do.  

There is a trap here as well. Many of these dilemmas exist as very minor exceptions and not the general rule. Indeed, the exceptions must be considered, but not at the expense of the broader issue of morality. In other words, too much time can be spent on the five percent versus genuinely understanding the overall point of ethics.  Many of these discussions of the exceptions can overwhelm the real value of ethics. Specifically, in Christian business ethics, knowing what Jesus would have us do is a far more critical question.  

The answer to knowing what Jesus would do is more straightforward than we might think. First, we have the ten commandments, which contain things like not stealing or committing murder. Secondly, Jesus tells us in Matthew 22: 37-40, Love the Lord your God with all your heart and with all your soul and with all your mind. This is the first and greatest commandment.  And the second is like it: ‘Love your neighbor as yourself.  All the Law and the Prophets hang on these two commandments.  

So this seems pretty simple to understand, follow the ten commandments, and love God along with our neighbor. However, the more challenging test of Christian ethics isn’t just with this knowledge; it is in the execution. This is where more time should be spent than talking about the exceptions or dilemmas. Temptation is the hardest part of Christian Business ethics. Temptation is what breaks down our ability to execute great Christian business ethics.  

Throughout our careers, we will be tempted by money. We will perhaps stretch the truth to get our way or even a benefit we don’t deserve. We might even be tempted to spread rumors about a co-worker. So my advice to the crowd is to spend more time on two things, be clear about our understanding of what Jesus wants and giving in to temptation.  

However, the five dilemmas of ethics will still always pop up in these discussions. Take the dilemma of truth versus loyalty. Suppose we know of a corrupt situation in which a friend is involved. The dilemma is we expose the truth and hurt our loyalty to our friend. When we use Christian business ethics, this is really a question of truth and loving our neighbor.  

First, Jesus always wants us to tell the truth; yes, always! But, secondly, Jesus also wants us to love our neighbor. In this case, it means talking to the friend quickly and telling them you have to disclose the truth. And this is loving your neighbor, even if it could be viewed as being disloyal. But, in reality, you are helping your neighbor not to get involved any deeper and perhaps helping them be part of the solution. So to allow a friend to continue down a crooked path is not really loving your neighbor.  

Dilemmas may be valuable in the discourse of understanding ethics. But for Christians, it is more important, as it says in Colossians, whether in word or deed, to do it all in the name of Jesus. And secondly, watch out for temptations. Dilemmas aren’t our real problem. It is with the ability and commitment to following the path of Jesus.    

He went to him and bandaged his wounds, pouring on oil and wine. 

Luke [10:34] 

Now it may seem a little strange, and over the top, for me to say, I love going to the Dentist. But it is true and let me explain why. It is not fun to have a toothache or to need a root canal—all of which I have had to experience recently. And anyone who has had a toothache can attest it’s not a pleasant time. For me, I knew I would find a caring and compassionate answer at my Dentist’s office.  

As a person who studies businesses, I get great joy when I discover a company that is well run. I have found this with my Dentist, Dr. Heath Lefberg.  

A week before my youngest daughter’s wedding, I developed an infection in my front tooth, which had a root canal long ago. So, needless to say, this event was very untimely. On top of this, I was to be the minister at her wedding. So I called Dr. Lefberg’s office and was immediately and sympathetically given an appointment that day.  

Dr. Lefberg quickly assessed the problem and told me my situation was very complicated and would require a complex procedure to fix. He could not perform the procedure, and I would have to go to an endodontist specialist. But first, he wanted to get me comfortable and able to complete my daughter’s wedding. So his goal became to get me through the following week and my daughter’s wedding, which he did with a required course of anti-biotics and Advil.  

After a few difficult days, it worked. Finally, I was able to be pain-free and perform the wonderful task of marrying my daughter. In the meantime, Dr. Lefberg stayed close in following my progress, as did the office staff.  

When I returned from the wedding, I went to Dr. Lefberg’s office for a follow-up. As I entered the waiting area, the receptionist and office manager immediately asked how was I doing and how was the wedding? These questions weren’t superfluous. Instead, they were sincere expressions.  

I have found this whenever I call the office as well. They are people who care about their patients and go out of their way to make them as comfortable as possible. But, like any cultural attitude that exists in any business, it starts at the top.  

When I watch Dr. Lefberg interact with his employees, I find a person who cares about their opinions and talks to them respectfully.  In turn, it is reflected in how we, the customers/patients, are treated. Their efforts are always sincere and warm towards those of us who visit the office.  

Dr. Lefberg himself asks me about my work as a Christian author. To my surprise, I have found he is a great student of the bible and its history. Most of the time, during my appointments, we talk a little about my work during my visits.  

As I have thought about the business model for Dr. Lefberg’s dental practice, it’s centered on excellent customer service. And I have concluded that for any company to have excellent customer service, two things must be aligned; the leader’s desire to have a great customer service culture and have positive employees whose mindset matches the leader’s. Both must exist, or one side will doom the culture.  

Indeed, I find both sides working harmoniously in Dr. Lefberg’s office. When I think about the Good Samaritan story, I see an excellent example of two sides working together. We all know this story of a Samaritan person finding a person in need on the side of the road. Two religious people pass him by. While the Samaritan man stops his journey and tends to the person’s wounds. Then takes him to an inn to rest for a few days while he goes on his journey for a few days.  

Here is where the story takes an unusual twist. The Samaritan man asks the innkeeper to help out. Certainly, taken care of a person wasn’t on the innkeeper’s to-do list. But, likely, inspired by the compassion of the Samaritan man, the innkeeper takes on the role of helping out. Many miss this part of the story, but there are many times another person exists in most efforts to help out.  

Providing great customer service is similar. First, there has to be a leading example of being empathetic to customer needs to the point of stopping to help the customer out. Second, like the innkeeper,  positive employees must exist to carry on the task of helping the customer. To have excellent customer service, it starts at the top and is finished by the employees 

Jesus uses this example as a lesson on what loving thy neighbor means. It also applies to any business. It is a message of worrying about the customer first and not our scripted to-do list. Positive people always find a way to both provide excellent customer service and their to-do list. Like Dr. Lefberg’s office, they still get their job done and provide excellent customer service.  

Whatever you do, work at it with all your heart, as working for the Lord, not for human masters. 

Colossians [3:23] 

The Epistle of Paul to the Colossians, or simply Colossians, is the twelfth book of the New testament. Likely written sometime between 55AD and 60AD, while the Apostle Paul sat in a Roman prison. Colossians is one of four letters Paul wrote while held as a prisoner. The other three are; Ephesians, Philemon, and Philippians. They are called as a group the Prison Epistles. Even in prison, Paul continued to write to many of the churches he started during his three missionary journeys.  

The letter to the Colossians was written to get these churches back on track in serving only Christ. But, unfortunately, it seems they had started taking shortcuts in their practices and introduced pagan rituals in worship services. One verse that hit home for me was in chapter 3, verse 23, which says, Whatever you do, work at it with all your heart, as working for the Lord, not for human masters. While a reminder not to take shortcuts in our relationship with Jesus or religious practices, it is also a reminder of how we conduct ourselves when we work. 

Paul is reminding us to work heartily and with quality in all that we do. And there is no better reminder than to always work with all your heart as if we are working for the Lord.  Wow, imagine the change in our efforts if we know whatever we do, we do for Jesus. This thought would undoubtedly make each effort we put into work more meaningful. So while this message was essential to the Colossians two thousand years ago, it is just as relevant today.  

As I was sitting one morning thinking about this message from Paul, it made me think about my brother-in-law Ken and my wife Connie, putting up a picture gallery of our relatives in our new home. There was a blank wall in one of the hallways that seemed to them to be a great place to put up pictures of our grandparents, our parents when they were younger, and even great-grandparents—a wonderful reminder of our roots.  

After visiting Lowes to get all the required material, Connie and Ken looked at the wall and discussed how to make the placements mean something and in what order. Then they began the laborious effort of measuring and rethinking each placement. Next, they carefully prepared each picture to be hung. A process that required exact precision to ensure each image hung evenly. I noticed how much time was spent preparing and thinking before they hung the pictures while wondering if I would have the same patience.  

Soon, they began hanging each picture while continuing to debate, measure, and assess each placement. This was no haphazard effort. So much thought went into each step; no shortcuts! I enjoyed listening to the banter and discussion, and it allowed me to feel the quality of their efforts.  

Then they proudly announced it was done. Both looking at their work, satisfied each picture hung properly. When I walked around the corner to see the gallery, I was stunned! Not just at the quality of the work, but seeing how the quality of preparation showed itself in the results. This is what the Apostle Paul was talking about with work as if working for the Lord. 

While this is a simple story, it is a reminder to be patient in our work. Not just do something to get it done, but to do it well. Sure it might seem it takes longer, but in actuality, it is a shorter and more sustainable effort.  

Sometimes, we might hurry to get something done only to be met with having to redo our work or end up with shoddy work. It is human nature to want to complete our to-do lists quickly. But Paul is telling us not to be expedient, instead to work as if working for the Lord.  

I can only imagine if a workplace had this mindset, what wonderful products would be produced. The decisions that would be made would always represent high Christian ethics, and customers would always be happy—by simply taking the time to work as if Jesus is standing next to us.