“And seeing a fig tree by the side of the road, he went to it and found nothing at all on it but leaves. Then he said to it, ‘May no fruit ever come from you again!’ And the fig tree withered at once.”

— Matthew [21:19]

DO THE FRUITS OF OUR EFFORTS PRODUCE GREAT CUSTOMER SERVICE?

I was talking with the business manager of a large automobile dealership and asked him, “How many cars a month does your best salesman sell?” He replied, “Thirty a month, month in and month out.” I was stunned. That was almost one and a half each day he worked. Considering the immense amount of paperwork and government forms that had to be filled out for each car, it was even more impressive. The salesman’s name was Steve, and not only did he sell a lot of cars, but he always achieved very high customer service scores. I queried the business manager about how and why Steve was so consistent. His reply was that Steve’s steady business came almost entirely from past customers’ referrals. He had gotten to a point where he only had to provide good customer service and no longer needed to  make cold calls.

“The fruit of his efforts was a steady stream of loyal customers.”

Steve sent out birthday cards to all his customers. He advocated for them when there was a problem. He would take their cars and get gas for them. He knew everyone by first name. In short, he put his customers first. The fruit of his efforts was a steady stream of loyal customers. His fig tree bore fruit because he cared. Customer first and himself second was the only way to accomplish this amazing feat.

How many times have we felt like a salesperson just wanted to sell something to us to make his or her goals? How many times have we felt cheated because of an extra add-on charge? How many times have our interests been put last? We are left feeling used and just there for people to get our cash. Many of us walk away silently and never do business with that person or company again. The salesperson may have won that day, but lost a future customer and many referrals. For a short-term gain there is a long-term loss. 

“Do we really listen to the customer or are we only interested in the sale?”

In today’s verse Jesus condemns the fig tree because it bore no fruit. It provided only leaves. Its purpose was to produce fruit, but it bore none. Many of us are guilty of this as well. We strive for that big sale. It makes our numbers good and our bosses happy. But silently we ignore the customer and in turn choke off our future. Our withered fruits become our reputation. Do we really listen to the customer or are we only interested in the sale? Would we continue buying something from someone like that, knowing we don’t come first? Jesus knew that good business is great customer service. 

Blessings, until next time,
Bruce L. Hartman

 


PARTING THOUGHTS

Do we listen to our customers or do we push our goals?

How many repeat sales do we get?

How do we show value to our customers?

 

“So, if anyone is in Christ, there is a new creation; everything old has passed away; see everything has become new!

(2nd Corinthians [5:17] NRSV)

LEAVING THE PAST BEHIND

A client of mine had a very personal self-inflicted catastrophe. After living a life that was driven to pursue power, money and fame, he took a step too far. As he achieved more and more, he began to cut corners in all aspects of his life. He began to see his friends and family as a way to get what he wanted and ignored their human value. He had become trapped in the lure of power and took the fateful step that went to far. Exposed by sin as an impostor, he began the process of re-evaluating his life and began the long road back. He turned to Jesus and accepted the yoke of being born again.

He changed his priorities. He began to work to provide for his family and not for himself. He re-entered the church and began to be a person of service. He relearned the values of “loving his neighbor.” He came home to be with his family and avoided late night meetings. With these changes he received forgiveness from those close to him. While the climb back was hard and uneven, he persisted and stay riveted on the values of Jesus. In our meetings, I noticed he had one hard step left to climb, he had to forgive himself.

“The Apostle Paul tells us that when we fully turn to a life with Jesus we become a new person or creation.”

In today’s verse attributed the Apostle Paul, we see the term new creation. The Apostle Paul tells us that when we fully turn to a life with Jesus we become a new person or creation. Our priorities change and we change. Life is new. It is not that we don’t have to pay for the consequences of our past, but the past no longer defines who we are. When we reconcile with God and our neighbor, we are forgiven. However, the hardest person to forgive for our past is ourselves. We drift back and fall into despair when we think about our past. We question who we are and become embarrassed at what we have done. We can’t release ourselves from our past.

“It is in the present, as a new creation with the Lord, that Jesus wants us to reside.”

For my client his hardest critic was himself. He tried to over achieve in his new life to escape his past. Every error in judgement brought on harsh self-criticism. He couldn’t forgive himself and tried to outrun his past. He over helped and over apologized. He hadn’t released himself, in spite of the renewed acceptance from friends, family and Jesus. He couldn’t move away from the regret of his past and his recovery wasn’t complete. Each journey he took to review his past brought horror and self-loathing. Eventually, he believed the words of Paul and moved forward. Eventually, he accepted the love of his family, friends and Jesus. Eventually he stopped judging himself based on the past and looked to the present. It is in the present, as a new creation with the Lord, that Jesus wants us to reside.

Blessings, until next time,
Bruce L. Hartman

 

“Truly I tell you, just as you did it to one of the least of these who are members of my family, you did it to me.”

– Matthew [25:40] (NRSV)

HOW DO WE TREAT THE LEAST OF THESE?

When my sister was in her early teens and then living with my parents in a distant and poor part of the world, discovered a stray cat. She patted the reluctant cat and earned its trust. Then brought the cat home and pleaded with my parents to keep the cat. My parents, always kind and accepting, welcomed the cat and named it Casey. My sister at this early age showed unique compassion for the disadvantaged, which carried into her adult life. Today, as a professionally trained social worker helps children in distress. The cat that my sister brought home was no ordinary cat. After years of abuse and having to fend for itself in the streets, it was ornery! If you sat on the couch Casey was sleeping under, Casey would reach out and scratch your leg. We would howl and complain. My sister would kindly remind us that she has had a tough life and to forgive her. A reminder of our Christian attitude.

Over time, Casey became a legend in our house. She was known as the unsociable cat. People would come to visit and we had to caution them where to sit. Generally, Casey kept to herself unless her space was invaded. In spite of her unsavory behavior, she always found food placed for her in the morning, she had the freedom to roam the yard and a warm place to sleep every night. She also had a protector, my sister. Casey lived for another ten years, but during this time became part of the fabric of a family, whose lore is still discussed today.

“Jesus makes no distinction about a person based on race, gender, socioeconomic circumstance or locale. All are members of his family without bias in any direction.”

In today’s verse, Jesus reminds us that “all” are part of God’s family. Even the “least of these.” Jesus makes no distinction about a person based on race, gender, socioeconomic circumstance or locale. All are members of his family without bias in any direction. Jesus cares about the person and their hearts. Jesus knows our life circumstances and chooses to help us in spite of our pasts. Jesus knows our hidden terrors and past disappointments. Jesus knows our blind spots and continues to accept us. Jesus is very protective of his flock and cautions us to treat everyone, as he does, equally. He asks us to treat people, as he does, with an awareness of people’s life circumstances.

“Jesus wants us to treat people as if we are talking to Jesus, himself.”

Many times we meet people who are troubled and we turn away. Or we hear about a person from another walk of life and make our judgments without knowing the person. We see people who don’t wear the best clothes, have the latest technology or speak differently, and we judge. We see a homeless person late at night and assume danger. Hidden beneath these non-conforming images are people of Jesus’s family. Jesus wants us to treat people as if we are talking to Jesus, himself. We can do this by ridding ourselves of what we want to see and move to what is there.

Blessings, until next time,
Bruce L. Hartman

 

“Father, into your hands I commend my spirit.”

— Luke [23:46]

COMMENDING OUR SPIRIT TO GOD

James Cash Penney, the founder of the  JCPenney stores, was nearly bankrupt as a result of the 1929 stock market crash. In fact, he had to use his own personal assets to make payroll for a period of time. For nearly thirty years he had built his company from one store in Wyoming to a large chain of fourteen hundred stores. The financial toll weighed heavily on his health, and he eventually checked himself into the Battle Creek Sanitarium. While attending a church service at the sanitarium and after hearing the hymn “God Will Take Care of You,” Penney became a Christian.

“His last years were spent helping others, which was the model for the Bill and Melinda Gates Foundation.”

Penney returned to run his business, and after successfully guiding it through the Great Depression and World War II, he left active management of the company. He turned his sights to giving back. He fought for laws to have all stores closed on Sunday. He set up the J. C. Penney Foundation, an organization that supported human rights, community economic empowerment, government accountability, and environmental sustainability. He was one of the founders of 40Plus, an organization that helped those over forty find jobs. His last years were spent helping others, which was the model for the Bill and Melinda Gates Foundation.

“When we commend our spirit to God, we release our bonds from a life of worries.”

In the Book of Luke Jesus’s last human act was to commend his spirit to God. An act that created a model for others to follow. An act in which we give up our pursuit of earthly gains and turn to helping God and our neighbors. An act that changes our focus. An act that moves our spirit to a different purpose, one of giving. When we commend our spirit to God, we release our bonds from a life of worries. We begin to be able to focus on a different path. Our business lives change from fretting to hopefulness. We change from restless sleep to a passion for waking up. Our step is quicker and our hearts are lighter. We have released ourselves.

“We move to a spirit that keeps life in perspective.”

Penney dropped his worries and realized that a bigger force than himself was involved. He began to understand that business cycles occur here and there. He grew to know that all he could do was work hard. He grew to know that worry was an impediment. As the country recovered, so did his business. The recovery became an afterthought, and after he had safely guided his business home, he moved to a new mission. In all of our lives we will have successes and failures. Some as a result of our efforts and some not. When we commend our spirit to God, we change our perspective from worry to hopefulness and helpfulness. We begin to recognize what we can do better and who the real creator of our success is. We move to a spirit that keeps life in perspective.

Blessings, until next time,
Bruce L. Hartman

 

“For the gate is narrow and the road is hard that leads to life and there are few who find it.”

– Matthew [7:14] (NRSV)

TAKING THE NARROW ROAD

In business and in life, it’s the little things that make a difference. Many of us in business do what we think we should do or are asked. For some reason it doesn’t work out as well as we hoped. Inevitably it takes longer and there are a few more things to do. It is in this spot where we have to decide between quality and quantity.  Do we finish our task because time is telling us to move on or do we dig deeper to resolve those nagging feelings? This spot reminds me of a quote by Orson Welles who said, “The enemy of art is time.” It is here  that we have to decide if we are to move on or eliminate obstacles like time. Great art or great business decisions require quality not quantity. How often do we say, “I can’t do any more” and move on? It is this decision that separates greatness from just being good.

The founders of Airbnb were struggling, they were running out of money and homestays were not coming as they had planned. Everything had been thought out. The website was built and the homeowners discovered. A few customers had caught on, but gaining traction at the rate they had hoped wasn’t occurring. It was here that the founders stepped back to figure out why. They decided to step back and talk to many customers and homeowners to identify how they could get better. They stayed in people’s homes and interviewed customers. The founders manned the helped desk to find out more. What they discovered was that a traveler wants more than just a place to stay. They wanted to experience the city where they were staying. In turn the founders expanded their efforts to create a five-star experience in every stay. They made their site easier, became more accommodating to the home owner and began suggesting places to visit when you arrived at your destination. As we all know the  Airbnb business took off. They tried one more thing, they dug deeper into the customer’s needs and discovered another level. They didn’t quit – they stepped back.

“Through just a little more effort we unlock the solutions to our faith and business lives.”

Jesus implores us both in our faith and business lives to work harder, to take the narrow road. Jesus points to a path that is harder than what we want to do. Like a good coach, Jesus is telling us try just a few more things. Pressing on we discover around a turn a deeper level of understanding. Through just a little more effort we unlock the solutions to our faith and business lives. Instead of just being busy, we become successful. Jesus asks us to dig a little deeper and we find a life we desire.

“Jesus suggests we avoid becoming slaves to our to do lists and focus on what counts and worry about quality.”

For many of us, we are pressed for time. Our to do list piles up if we tarry too long on a project. We are besieged by an endless list of tasks. Jesus suggests we avoid becoming slaves to our to do lists and focus on what counts and worry about quality. Jesus wants us to trade off the trivial for the important, to avoid distractions and not stop until we find the answer that settles our souls. Many times, it is around a corner that looks steep and hard. But when we take the time and find it, life becomes revealed and we are for the moment contented. We no longer feel defeated or harried. We have climbed a long hill. To rephrase Orson Welles quote, “The great enemy of art is time.”

Blessings, until next time,
Bruce L. Hartman

 

“Take my yoke upon you and learn from me; for I am gentle and humble in heart, and you will find rest for your souls.”

– Matthew [11:29] (NRSV)

FOLLOWING JESUS TO A NEW IDENTITY

My friend Bill, who left the corporate world to help the poor for the Catholic church in the northwest part of the United States, called me in distress. He had left a well-paying job in the corporate world for two years to help those less fortunate. Upon his return he was finding it hard to find a new job. Many interviewers didn’t understand why he left and many were put off by the fact he was sixty. He kept meeting dead ends in all his searching. Confused by doing good and then being rebuffed had created a crisis in his life. He didn’t need the job for money, he just wanted to belong again.

His self-esteem plummeted and he began to feel worthless. His searching kept leading him to disappointment.

Over the next two years, he searched for a place to work. He prayed on a regular basis. He even went away for a week to a retreat center looking for his answer. He wanted desperately to belong again. His self-esteem plummeted and he began to feel worthless. His searching kept leading him to disappointment.

We talked on a weekly basis at an appointed time and during these, I would often probe him about why a job in his old world was so important. He would reply, because it was his identity. For years he had worked hard to provide for his family and built a wonderful resume. But now he had lost that ability.

He kept waiting for Jesus to answer his prayer of finding him a job.

During these two years, Bill would still help others. In fact, he helped a group of Nuns create a shelter for pregnant women. Many days he put in many hours painting and fixing. Within this community he found acceptance. But not what he wanted, he wanted to go back to his old life. Often times I would tell him how much I admired his caring and giving efforts to others. I would relay to him that when I told his story to other people, they became amazed at his giving nature and life. For two years, this wasn’t enough for Bill. He kept searching and not finding. Eventually, he decided to become an EMT, while he waited for a new job. He kept waiting for Jesus to answer his prayer of finding him a job.

Typical of Bill, he was one of the best students. In spite of some physical limitations he was able to stay up with the younger people in his class. He began to thrive. Many times, I would get a text from him, “I can’t talk tonight, I am going out with my classmates.” I was used to this, as many of the people I help, eventually find their answer and move on to their new life. It is a very familiar process. They search and then they find their answer.

Later, in one of our final conversations, Bill relayed to me that he had prayed for an answer many times. But he kept looking in the wrong spots.

Later, in one of our final conversations, Bill relayed to me that he had prayed for an answer many times. But he kept looking in the wrong spots. The answer to what was his identity, didn’t lie in the old spot of the corporate world, but in helping make the world a better place. Jesus had been answering his prayers, he just hadn’t paid attention.

Jesus asks us to take his yoke. Jesus reminds us that he is “gentle and humble of heart,” and that his yoke is light. How many times do we all pray for something that we want, but Jesus gives us something different. A life plan that soothes our soul and gives us meaning. Many times, it is about following a new path and away from the familiar. A path of uncertainty, but on this path, we become guided by a “Gentle and humble heart.”

Bill is peaceful now and I miss our weekly calls. But I am happy that Bill is on path of giving.

Blessings, until next time,
Bruce L. Hartman

 

“Go out and stand on the mountain, before the Lord . . . and after the earthquake a fire, but the Lord was not in the fire; and after the fire a sound of sheer silence”

— 1 Kings 19: 11–12

HEARING THE SHEER SILENCE OF GOD

A friend of mine, Bob, was in the process of selling an important asset. The sale would be a crucial part of his future and success. Bob was determined to be a good seller. To not hide anything from the buyer and provide the buyer with a product that exceeded their expectations. Bob responded faithfully to all the buyer’s requests and went further than his lawyer or broker expected him to go. But the requests didn’t end. After each obstacle was resolved, another popped up. A meeting was scheduled between all the parties to find a clear path to resolution.

“He prayed for God to give him the wisdom to make the right decisions with his business and to help his wife.”

The day before the meeting Bob’s wife announced that the doctor had found something during her checkup that needed a radiologist’s opinion. The appointment with the radiologist was scheduled at the same time as my friend’s important meeting. His wife told him to go to the meeting and she would be okay. Bob felt besieged. How can I ignore my wife? But how can I secure our future? He prayed throughout the day. He prayed for God to give him the wisdom to make the right decisions with his business and to help his wife.  Then he went to the meeting and his wife went to the radiologist.

During the meeting, there were many questions. Tough questions. My friend answered them all honestly. At one point the broker for the buyer became unrelenting. Bob felt a spirit of resolve fall over him and became quietly serious. Normally Bob’s mannerisms were friendly and engaging, but now he became dead serious and firm. Looking firmly into the eyes of the buyer’s broker and without hesitation he stated firmly and in a quiet tone, “If there is a problem, I will pay to have it resolved. It is what I have done to this point and will continue to do.” He left the meeting wondering about his wife and at the same time about the state of this important sale.

“A wave of joy overcame him. While Bob had waited in silence, God had answered his prayers.”

At home he sat in his favorite chair and waited in silence. A short time passed and he got a call. The broker said, “It is done, you have done everything and had no more to do. The sale is going forward.” Shortly after, his wife called and stated that the radiologist had found nothing serious and she would need some minor medical attention. My friend rested. A wave of joy overcame him. While Bob had waited in silence, God had answered his prayers. No great bell was rung, no fireworks,  the quiet winds of life had brought his answer. Life was back in balance.

Blessings, until next time,
Bruce L. Hartman

 

“. . . just as the son of man came not to be served but to serve, and to give his life a ransom for many.”

— Matthew [20:28]

SERIOUS AND FOCUSED ON BEING A SERVANT

I remember him from early in my career. Don was the CEO’s chief assistant. I also remember that he never used the power of his title to accomplish his tasks. When he came to a meeting to discuss an item, he was focused and serious. Don’s goal was resolution: How could he help? Over time he was sought out by all of us for help. He was calm, insightful, and asked good questions. He knew his role, to help the company. Seldom was the solution about him; his only concern was solving the problem.

Don helped us get many things done. His contacts and relationships could broker many solutions. His reputation transcended the title he owned. His day was spent going from meeting to meeting. Sometimes one-on-one meetings, sometimes large meetings. Don waited to hear everyone’s point of view. His solutions came in the form of questions. He would say things like “What would you think if we did this?’” or “How about trying that?” Don could go anyplace in the company and be well received.

“Jesus knew his role, to help humankind and ultimately to pay the highest price for humankind.”

Notice in today’s verse that Jesus refers to himself as the son of man, not the boss of man. This perspective of servitude opened many doors for Jesus. Jesus knew his role, to help humankind and ultimately to pay the highest price for humankind. All of his activities were serious and focused on this goal. Throughout his short period of service, three years, he touched many. He performed miracles. He healed the sick and comforted the poor. Overtime, his reputation grew and became sought out by others. Jesus developed a great reputation.

His reputation was so good, Jesus could borrow a donkey for entry into Jerusalem. For his final staff meeting called the Last Supper, he was able to secure a room at no charge. In fact, his burial tomb was given to him by a rich merchant. His actions of service got many things done and, as with Don, allowed him to go into many places.

“When we serve, where are our hearts?”

When we serve, where are our hearts? Are they set to help or express our desires? Do we have a clear view of our true role and do we stay focused on that role? When we do, doors open up. Not all will agree with us, but all will welcome us. In the marketplace, producing honorable results should be our primary goal. Each of us has a role to play in this, and when we stay within that role we succeed. The hardest part is remembering we are a servant in our roles.

Blessings, until next time,
Bruce L. Hartman

 


PARTING THOUGHTS

When we work, does it have to be our way?

How do each of us serve in our work?

How do we search for the common good?

 

Jesus in silence

“Then he said to him, ‘Get up and go on your way; your faith has made you well.’”

— Luke [17:19]

USING FAITH TO GO ON OUR WAY

It is easy to say, “Get up and dust yourself off.” Many of us have heard this encouragement. But it isn’t so easy to do. Perhaps we have had a major financial setback or are struggling with a relationship. In those silent moments by ourselves, we twist and we turn, searching for answers. We head down various mental paths and look in each corner. Perhaps we cry out and silently yell it’s not fair. And it probably isn’t. It is true we should just get up and dust ourselves off and go on. But it isn’t that easy for everyone.

Faith is like that. Sometimes it’s easy to go into the building of faith and hit the elevator for the top floor and just arrive. But other times in our lives we have to investigate every room in the building of faith. To find out what’s there and see if it helps us. We have to walk up each stair and see what’s on the next floor. With the spirit of Christ in us, we know the answer is on the top floor, but we have to press back our doubts by exploring. Others may say, “Just have faith.” But these journeys help us have faith. They allow us to cross off what doesn’t work. They allow us to let our heart catch up with our intellectual knowledge. 

Our faith will make us well. But we have to first move to that place where we can get up and be on our way.

Jesus says, “Move on. Your faith has made you well.” Jesus has to say that, because it is right. Our faith will make us well. But we have to first move to that place where we can get up and be on our way. It is at this point where we have to decide that our progress must be forward. Our investigation has to propel us to a conclusion. It is faith that we can hang on to after we have investigated every floor, but the investigation process itself can be revealing and strengthen our faith. It is when this strengthening has occurred that we can truly get up and be on our way. 

“The journey in the inner building of our self with Jesus will reveal and teach us to have faith.”

With Jesus in our hearts, we can have confidence that our journey will be well. Regardless of our inner investigation, all paths will lead back to faith. All thoughts of ill will will disappear. All thoughts of self-pity will wither away. We will return. The journey in the inner building of our self with Jesus will reveal and teach us to have faith. Jesus will be with us on this journey regardless of our despair. And when we are done, we will be able to get up and be on our way. 

Have faith!

 

Blessings, until next time,
Bruce L. Hartman

 


PARTING THOUGHTS

What do we do when we fall down?

How do we restore our faith?

How long should it take?

 

“Again I tell you, it is easier for a camel to go through the eye of the needle than for someone who is rich to enter the kingdom of God”

– Matthew [19:24]

WHERE ARE OUR HEARTS?

In our modern marketplace we are taught and encouraged that the measure of our success is how much we make. Corporations are rewarded for increasing their earnings per share. We all want our raises and bonuses to be bigger. For many who read this verse in Matthew it appears that Jesus is saying that if you are rich you won’t be able to go to heaven. However, if we use the discipline of historical context, we can see a different message. A message that refers more to where our hearts reside.

“Jesus desires for us to turn our hearts humbly to the purpose of God.”

In ancient Jerusalem there were two gates to enter the city. A large gate where all could pass and a smaller gate used at night to prevent entry by potentially dangerous invaders. The smaller gate was called the “Eye of the Needle.” For camels to get through this gate they had to kneel and be relieved of all their baggage. The camel was the largest beast of burden in ancient Judea, suggesting its purpose in Jesus’s analogy. The act of kneeling is a humbling act. An act of submission or honor, both in the ancient world and today. Jesus desires for us to turn our hearts humbly to the purpose of God.

A writer friend of mine engaged with a well-connected literary figure who signed a contract promising to help my friend get his book published. For a sizeable amount of money from the aspiring writer, the literary figure promised to introduce him to publishing firms. A contract was signed and the literary figure sent off an e-mail to an agent, who replied to the writer with a rejection. From the literary figure’s point of view, an introduction had been made and therefore the money was due. While technically the literary figure had provided the contracted service, he did little more than send a random e-mail to a random agent. The aspiring writer was on the hook to pay the contract fee but had little to show for his money. While everything was done legally according to the contract, the heart of the literary figure was in making money and not in providing substantial help to the writer. His actions were legally correct, but not correct within the context of intention.

“Jesus cautions us to be humble and careful in pursuing wealth…To decide between a short-term gain and being fair with our neighbors. He is saying that when we stand at this crossroads, we should follow a heart that wants to help others.”

In this story lies the point of Jesus’s message. Is our goal to make money regardless of who we affect? The lure of wealth often times puts us in this position, to decide between a short-term gain and being fair with our neighbors. In the marketplace we often stand at this crossroads. Jesus isn’t saying that being rich is bad. He is saying that when we stand at this crossroads, we should follow a heart that wants to help others. Jesus cautions us to be humble and careful in pursuing wealth. He is well aware of the temptation of riches and the delusional effect of wealth. He is advising us that the pursuit of wealth, while intoxicating, can be harmful to our hearts. Are we following the command of Galatians [5:13] to put aside our own worldly desire and instead using what we have to serve others in love?

Earning a living isn’t the issue; where our hearts reside is the issue.

Blessings, until next time,
Bruce L. Hartman

 


PARTING THOUGHTS

Do we make decisions that are made with a heart that wants to help?

How do we protect our hearts from the delusions of wealth?

How do we stay humble?