sunrise over mountains

Joe Bongiorno the Cornerstone

, , , , ,

 

“But he looked at them and said, ‘What does this text mean: “The stone that the builders rejected has become the cornerstone”?’”

— Luke [20:17]

JOE BONGIORNO THE CORNERSTONE

When I first started at Foot Locker, we needed to fix a lot of things. Much was broken or tied up in excessive rules. I discovered hidden away a person named Joe Bongiorno who could help. Whatever I needed, he figured it out and fixed it. Joe was a castoff, working for someone who hadn’t realized Joe knew everyone and could get anything. Tucked away where the pretty people couldn’t see him, he was a sled dog and not a poodle. But when I needed help from the masses, Joe stood in. When I needed a special project done, Joe completed the project. When it was review time, though, his managers wanted to give him an average review. You see, Joe didn’t graduate from Stanford and was plainspoken.

There was Joe at every critical juncture of our recovery from near bankruptcy, largely discarded but always standing on the wall defending his company. His company that he had worked for his entire career. He was always there. When we had an opening for the vice president of supply chain, we promoted Joe. Many of the elite scoffed at his promotion. But Joe performed well. He reorganized the system and allowed us to get products into our stores within three days. Our vendors loved working with Joe; he got right to the point and overcame their hurdles. Our stores became appreciative of Joe’s ability to listen. Through all this he was always better than budget. He made our company hum. 

“In today’s verse, Jesus is talking about himself as a cornerstone, but also many others like Joe.”

In today’s verse, Jesus is talking about himself as a cornerstone, but also many others like Joe. How often in our work lives do we see someone neglected, but who works hard? That person stays until the job is done. He or she remains committed to the team, even when shinier models get ahead. Do we always know who we are rejecting? Do we listen to what others say or do we discard them? How many hours do we put in that aren’t recognized? Buried in every company are those people who are the cornerstones. They labor without glory and just seem to get things done. They are the sled dogs of corporations. 

“Jesus liked people, who were sled dogs and not poodles. Consider his disciples, common people from the working class of an ancient Judean workplace.”

Joe went on to retire from Foot Locker, proud that he and his team had built a great supply chain to keep the stores stocked. Joe left with little fanfare, which was what he liked. He just “did his job.” Jesus liked people, who were sled dogs and not poodles. Consider his disciples, common people from the working class of an ancient Judean workplace. None were from the religious elite; they were tax collectors, fishermen, and everyday folk. With their help, Jesus accomplished his mission. Joe accomplished his, too, not in as dramatic a fashion, but silently and with little fanfare. 

Blessings, until next time,
Bruce L. Hartman

 

PARTING THOUGHTS

Who are the Joe’s in our lives?

Do we feel like Joe at times?

Who are our cornerstones?

 

/by
sunrise

The Price Jesus Paid for Humankind

,

 

“Father, if you are willing, take this cup from me; yet not my will, but yours be done.”

— Luke [22:42]

THE PRICE JESUS PAID FOR HUMANKIND

Late at night in an ancient Judean garden, a man in his early thirties asked, “Are you sure this is the only way?”

It was the third time that evening the young man had returned to the garden, each time with the same request: “Are you sure?”

He was met by silence, but the answer was clear. The fullness of his humanity exposed, he was sweating to the point of bleeding. “Not my will but yours,” he reluctantly assented. He knew what lay ahead. Betrayal by his friends and humiliation in front of his community. An agonizing beating that would tear the skin from his back. A trek carrying his cross to a hill. Death by crucifixion. All this he and he alone had to undergo in order to connect humanity with God.

In fact, he was creating a flower for humankind called Easter.

Excerpt of the opening to Jesus & Co. Due for release on March 20th. Available for pre-order on Amazon.com

Blessings, until next time,
Bruce L. Hartman

 

/by
Jesus the borrower

Jesus the Borrower

, , , , ,

 

“Go into the village ahead of you, and as you enter it you will find tied there a colt that has never been ridden. Untie it and bring it here. If anyone asks you, ‘Why are you untying it?’ just say this, ‘The Lord needs it.’”

— Luke [19:30]–31

JESUS THE BORROWER

The day I was made CFO of Foot Locker, our banks wanted to renegotiate our credit agreements. We were in a very difficult financial position, and this meeting on my first day was going to be tough. Our assistant treasurer at the time was an executive named Peter Brown. In my previous meetings with Peter, I had gained a great deal of trust in and respect for his abilities. He was a clear thinker and had established himself in the financial world as being exceedingly honest and smart. I put him in charge of negotiating the new agreement. On top of that I asked him to get a $25 million cushion, knowing full well that just getting the agreement done would be hard enough. Peter accomplished both. A new credit agreement and a $25 million cushion that we would desperately need in the future months. 

“But without that first meeting, where his reputation ruled, we would never have been successful.”

Peter didn’t get the new agreement because we were financially stable. Peter got the agreement because he was well respected by the banks. In the past he had lived up to his word. He had been unusually frank and sincere in all previous discussions. He hadn’t over committed. In fact, his favorite saying was “Under promise and over deliver.” The banks could gauge this and relied on his past. We had a tough year—my first year as a public company CFO—nearly falling countless times. Peter was there with me, guiding and helping. But without that first meeting, where his reputation ruled, we would never have been successful. 

“Jesus’ reputation allowed him to borrow without questions, even a prized colt.”

Imagine having the power to ask for a brand-new colt and then receiving it. In the ancient Judean world, livestock was precious. It was that world’s alternative form of currency. But Jesus was able to ask and receive. He needed a colt on which to ride into Jerusalem on the day we call Palm Sunday. A victory lap of sorts. Why would anyone give up a brand-new colt, a precious piece of their wealth? Because the Lord needed it for a few hours. Jesus had a great reputation among the working class. They flocked to hear him. They would gather for his sermons. They trusted Jesus. He was well known in this ancient marketplace. Jesus’ reputation allowed him to borrow without questions, even a prized colt. 

“Our reputation dictates our creditworthiness, not our net worth.”

While banks and accountants will do the figures and determine if we can borrow, it’s our reputation that dictates if we can. Consider the FICO score we all have with the credit reporting agencies, like Experian or TransUnion. The score is based on our behaviors not our wealth. A score below 700 and we will find it difficult to borrow. Above 800 and we could borrow most of what we need. When we don’t pay our bills, our score goes lower. When people have to chase us for money, it goes even lower. Our reputation dictates our creditworthiness, not our net worth. In my counseling activities, most of the time I am not surprised when I see someone’s credit score. Who they are is reflected in their score.

Blessings, until next time,
Bruce L. Hartman

 

PARTING THOUGHTS

What is our credit score?

Why is reputation more important than the numbers?

When did Jesus return the colt?

 

/by
time passes

Our Temple

, , , , ,

 

“Then he entered the temple and began to drive out those who were selling things there; and he said, ‘It is written, “My house shall be a house of prayer”; but you have made it a den of robbers.’”

— Luke [19:46]

OUR TEMPLE

Jesus was near the end of his earthly ministry when he and his disciples entered the great temple of Jerusalem. He spotted money changers exchanging coins for visitors who needed them to make their Passover offerings. Similarly, he saw merchants selling doves for many times the going price. These merchants and money changers had descended on the great temple  to take advantage of the many visitors there during this period of Passover. In turn, they handed over to Caiaphas and others who controlled the temple part of the excessive profits. 

“In one quick act, Jesus changed the paradigm and the temple rulers were exposed.”

With the help of his disciples, Jesus overturned the tables and drove the merchants out, thus setting up the deciding event when the religious elite began planning his demise. Things had changed. Jesus saw that over time the great temple of Jerusalem had disintegrated into nothing more than a get rich quick scheme. In one quick act, Jesus changed the paradigm and the temple rulers were exposed. The masses had known they were being duped, but they had no power. Their faith required them to buy shekels for their donations and livestock for their sacrifices.

In our own lives we see this as well, a situation we know is bad, but that we have to live with. We feel it is beyond our control. Sometimes we feel that we have to go along to get along. 

“Our act of giving in can have a terrible price. It is at this point we need to cleanse our temples.”

Sometimes we receive a benefit that we know we shouldn’t and continue. Over time things get worse and our compromises lead us farther down the trail, until there is a crisis. Our act of giving in can have a terrible price. It is at this point we need to cleanse our temples. We need to change the paradigm. 

“When we embrace Jesus’ ways and look back, as time passes, we will see a different point of view.”

What are these habits we have fallen into, that we know compromise us? Is it gossiping about a neighbor? Is it overeating? Is it looking the other way when we shouldn’t? Is it our own enabling behaviors? It could be many things. They start slowly. Over time, we let them creep in, and soon we are part of the problem. It is at this point that we need a dramatic change. A turning over of the tables. A clear and decisive move. We have to give up the benefit we receive and potentially lose friends in order to get our temple in order, to get on a different path, one we know we should be on. When we embrace Jesus and look back, as time passes, we will see a different point of view. One that is clearer and not colored with compromises. 

Our temples will have been restored.

 

 

Blessings, until next time,
Bruce L. Hartman

 

PARTING THOUGHTS

What behaviors or actions do we have that need cleansing?

How do we radically shift away?

How far do we have to go?

 

/by
above the clouds

Being Full of Light

, , , , ,

 

“If then your whole body is full of light, with no part of it in darkness, it will be as full of light as when a lamp gives you light with its rays.”

— Luke [11:36]

BEING FULL OF LIGHT

An upcoming young executive came to me and stated, “I don’t like working with Jack, he is so slimy.” Later in the conversation I noticed her also complaining about how dumb our customers behaved. I noticed that she mostly turned her emotions to the negative aspects of her job. She ignored how fast she was learning her job, that sales in her area were up, and that people were impressed with her work ethic and insights. She indexed to darkness.

“On her current trajectory she would eventually flame out from the stress of her job.”

Many of us get annoyed when we encounter situations that make our job harder. I quickly noticed that I had to start re-framing the young executive’s point of view. Pointing out the positives and minimizing the negatives. On her current trajectory she would eventually flame out from the stress of her job. Sure, we can all see the negative in the workplace; it is harder to stay focused on the positive. Life is like that. 

“Jesus wants us to be a beacon of light for others.”

In today’s verse, Jesus implores us to focus on that which is good. He is insisting that we fill our whole body with light. He wants us to avoid the darker sides of life. This is a practical re-framing by Jesus of what we focus on. Problems become opportunities to overcome. Difficult people,  become people to win over by shining example. Gossip, something to be redirected to accentuate the positive. Jesus wants us to avoid the natural tendency to be fearful, frustrated, or anxious. Jesus wants us to be a beacon of light for others. By doing this we emerge vibrant and satisfied. We avoid the burnout caused by negativity. 

“Looking at life dimly burdens us and penetrates our soul.”

This approach invigorates us and sends our spirit higher. But it requires discipline in avoiding darkness, which shows up in what we read, say, and view. When we watch uplifting videos on YouTube or read passages of inspiration, it re-frames how we see life. Looking at life dimly burdens us and penetrates our soul. 

Today let us ask God to show us things of brightness.

 

Blessings, until next time,
Bruce L. Hartman

 

PARTING THOUGHTS

What do we read or watch, is it positive or negative?

Do we engage in gossip?

Can we see the brightness in other people?

 

/by
walking reflection

Which Way Does Our Mirror Point?

, , , , ,

 

“God is spirit, and those who worship him must worship in spirit and truth.”

— John [4:24]

WHICH WAY DOES OUR MIRROR POINT?

One of my clients was debating about starting a partnership and was seeking an opinion. From hearing about his potential partner from my client, I told him I believed it would be a fruitful relationship. The potential partner was smart, had good experience, and would help with the initial required working capital. However, while these are great starting points, they are not the final answer. The answer lies in which way his mirror points. In other words, when you engage in a conversation, does what you say come right back to you or are your partner’s responses thought through? Will differences of opinion with this partner end up right back in your lap? Does the other person take a shared accountability for the relationship or just turn the mirror back? 

“Everything always starts out well in partnerships, but the inevitable disagreements will arise. It is this part of the partnership that determines success.”

All partnerships will have disagreements. Marriages, friendships, and business arrangements are all partnerships. Everything always starts out well in partnerships, but the inevitable disagreements will arise. It is this part of the partnership that determines success. When we have a partner who takes our input, reflects on our point of view, and responds with logical conclusions, we feel that we have a voice, even if our partner doesn’t agree with everything we say. But when our concerns are just pointed back to us, we don’t feel like we have a voice. We ask for a conversation and we get back criticism. The conversation has generally ended at the point that the mirror is turned back. The conversation becomes one of deflection, not resolution. When this happens, the truth gets buried and the trust bank gets a withdrawal. 

“When we communicate with God in the back of our minds, it is easy to be truthful.”

Jesus points this out in the Book of John. If we want to have truth in our relationships, it must come from a spirit of being truthful. When we communicate with God in the back of our minds, it is easy to be truthful. This strengthens our partnerships. Our mirror is then always pointed to ourselves. When we deflect difficult conversations back to the other person, we aren’t searching for the truth, we are searching for our way.

As my client and I discussed his potential partner’s mirroring ability, he came to the conclusion that his partner had his mirror pointed the right way. In their past, conversations had been mutual. Disagreements were resolved without getting personal. They focused on the issue and not the person. There was an interchange searching for the truth. His partner usually responded by first telling my client what he agreed with and then where he was concerned. In turn he would ask my client for his thoughts. This process would go back and forth until they reached an agreement. Both parties had a spirit of searching for the truth. Neither had a mirror of deflection.

“Any work that is meant to help others and gives glory to God has sacred value.”

Hard work is important. It is better than plans that are left undone. But hard work whose purpose is to help someone else is more meaningful. It makes our businesses stronger. Our customers will notice this subtle difference. The attitude seeps into our work and becomes the light of that work. Hard work that is done with thought of giving glory to God inspires us to not miss any detail. It makes our work more sacred. It makes us try harder. We are doing our work  in a holy manner. Any work that is meant to help others and through our efforts give glory to God has sacred value. Like John’s samples, it serves to inspire.

Blessings, until next time,
Bruce L. Hartman

 

PARTING THOUGHTS

Who do we work for?

Do we work harder when our work is for someone else and for God? 

 

/by
mountains

Hard Work That Inspires

, , , , ,

 

“In the same way, let your light shine before others, so that they may see your good works and give glory to your Father in heaven.”

— Matthew [5:16]

HARD WORK THAT INSPIRES

I had just completed my book proposal and sent it off to my agent. I was proud of my hard work and was sure that this was going to be an easy path. John, my agent, is a kind man and very thoughtful. But his response back was not what I had expected; he felt I had to work harder. The e-mail was enlightening and revealing. It stated: “Excellent work, but here are some sample proposals you might want to look at.” I opened up the Word files and looked at the samples. At once, I saw why mine fell short. In the samples, I saw a little more depth, a little more work, and a better product. But I had been so sure that mine was perfect. That all my hard work was the best it could be. I hadn’t considered the reader. My work didn’t inspire, it was just okay.

“They reminded me that the goal wasn’t just to work hard. It was to consider my customer and to give glory to God.”

After a few moments of self-pity, I began to think. How kind of John to send me a present. I am sure he felt I had worked hard, but the samples showed me I could work harder. The samples shed light on where I could improve. They moved me from self-pity to being inspired. They gave me confidence. They reminded me that the goal wasn’t just to work hard. It was to consider my customer and to give glory to God. Using the samples, I rewrote the proposal with a different attitude. Not an attitude to prove I was the best and could work hard, but an attitude that my work was to be complete. To remember that my job was to inform and be accurate. To remember that the work wasn’t for my glory, but for God’s. With this new attitude, I completed a second proposal. The one that eventually got accepted by my publisher.

“Jesus reminds us that when we work, our goal is to inspire others and to give glory to God. That our work is sacred.”

Today’s passage is part of the Sermon on the Mount, Jesus’s introductory sermon on living a faithful life. Jesus reminds us that when we work, our goal is to inspire others and to give glory to God. That our work is sacred. That our work isn’t to show how good we are, but to be a shining example for others. He wants us to be great, but with a different purpose than our thinking too highly of ourselves. We work for two reasons. The first is to inspire and help others. The second is to honor and give glory to God. I have found that when I take this attitude, my work goes smoother. It seeps into my effort. Others see that this is my goal. It makes what I do be received with acceptance.

“Any work that is meant to help others and gives glory to God has sacred value.”

Hard work is important. It is better than plans that are left undone. But hard work whose purpose is to help someone else is more meaningful. It makes our businesses stronger. Our customers will notice this subtle difference. The attitude seeps into our work and becomes the light of that work. Hard work that is done with thought of giving glory to God inspires us to not miss any detail. It makes our work more sacred. It makes us try harder. We are doing our work  in a holy manner. Any work that is meant to help others and through our efforts give glory to God has sacred value. Like John’s samples, it serves to inspire.

Blessings, until next time,
Bruce L. Hartman

 

PARTING THOUGHTS

Who do we work for?

Do we work harder when our work is for someone else and for God? 

 

/by
Jesus and the marketplace

Christ is Christ

, , , , ,

 

“Are you a teacher of Israel. And yet you do not understand these things?”

– John [3:10] (NRSV)

CHRIST IS CHRIST

I had just received my grades from my last semester, and one of the notes from my professor,  said, “Good luck with your fledgling ministry.” The professor knew that I was involved in marketplace ministry and he thought this was a revolutionary idea. In relating this to my wife, she quickly picked up on the professor missing the point. She stated three truths, “People need to pay their bills. They need to work to pay their bills. People want a faith life.” There it was in three simple sentences. Almost everyone has to work at some time in the marketplace. In fact, at any one point in time over half of our population is in the workforce to pay their bills. This is where people are for a good deal of their lives.

Jesus went where the people worked and it was not a “fledgling ministry.”

Jesus was a marketplace worker and minister, prior to his three-year ministry. He was a carpenter. In the early Judean marketplace, they were considered artisans’. Of the forty-nine parables, more than forty relate to the marketplace. Of his one hundred and thirty-two public appearances, well over one hundred were associated with the marketplace. His ministry was where the people worked. He dined with tax collectors, helped farmers, instructed day workers and had fisherman as his Apostles. Jesus went where the people worked and it was not a “fledgling ministry.”

Jesus came to change the way the world thought about God.

In Today’s  verse, Jesus is continuing his discussion with Nicodemus, who is still struggling with the concepts Jesus was explaining. Jesus challenged this great religious leader, by asking him how he couldn’t understand. But Nicodemus was surrounded by religious and academic leaders daily. They concocted ways of thinking about God that supported their relevance. Under this onslaught of theories and doctrine, that were designed to support the self-interest of the religious elite, Nicodemus was weakened. To maintain his position, he had to somewhat agree with the religious elite of the first century.  He had arrived to talk with Jesus late that night, under the burden of theories designed to support the existing power structure. Jesus knew Nicodemus wanted the real truth and began to instruct him on the real ways of God. This was Jesus’s purpose, not just with Nicodemus, but for all humankind. Jesus came to change the way the world thought about God. 

But the most obvious truth remains, Christ is Christ, not a theory.

The simple truth is people work to live.  Jesus knew this and that is where he ministered. None of his twelve Apostles were from the religious elite. Jesus knew where the action was and where to be. Jesus didn’t use fancy doctrine or overly complex theories. He used simple words and stories. His ministry was where God’s people worked. Jesus’s ministry wasn’t a “Fledgling Ministry.” Over the last two thousand years theologians have discussed and analyzed every facet of his existence. Many difficult to read books have been published and careers enhanced by being able to speak eloquently about Jesus. But the most obvious truth remains, Christ is Christ, not a theory.

Blessings, until next time,
Bruce L. Hartman

 

PARTING THOUGHTS

Can we see Jesus in the marketplace?

What does the Bible tell us about who he met with?

Why did Jesus pick twelve everyday people to be His Apostles?

 

/by

Dressed for Action

, , , ,

 

“Be dressed for action and have your lamps lit . . .”

— Luke [12:35]

 

DRESSED FOR ACTION

On 9/11 two planes hit the World Trade Center, causing them to collapse. When they collapsed, thousands of lives were lost and our country was thrown into mourning. It was a great national tragedy. Not only were lives lost in the towers, but the buildings surrounding the Trade Center were crushed. One of the buildings was the Verizon communications center. In that moment Foot Locker lost its ability to communicate with our four thousand stores throughout North America. Immediately we were in a position of mourning for our neighbors and had lost the ability to run our business. 

“Bill was always prepared and dressed for action.”

Bill Johnson, who worked for me and was in charge of our communications network, was ready. I called him by cell phone and asked him what his plans were for recovery. Bill informed me that he had already put his plan in place and by eight the next morning we would have full communications online again. This was classic Bill. He constantly surprised all of us with his ingenuity and thoughtfulness. Regardless of the situation, Bill was always prepared and dressed for action. As he had told me, the next morning our multibillion-dollar business was running normally. 

“Jesus tell us, always be dressed for action and have our lamps lit. We never know what each day will bring.”

Jesus tells us to be prepared for anything. Jesus tell us, always be dressed for action and have our lamps lit. We never know what each day will bring. It could be joy or unique sorrow. But if we are to react well, preparation must be a lifelong commitment. Whether in our business, personal, or spiritual life, this should be how we think, live, and pray. We never know when an important event will occur. Each day is a day of possibility. Each day a sharp turn can occur. Jesus asks us to be prepared.

Two years later, the Northeast was hit with a major electrical outage. With it our corporate headquarters went dark. We had many people stranded in our building who couldn’t go home. We needed power to keep them safe. I called Bill again. He replied, “My guys are reversing the power on the phone system and you can run the building off the battery.” It didn’t surprise me this time that Bill had the answer.

As always he was prepared. 

Blessings, until next time,
Bruce L. Hartman

 

PARTING THOUGHTS

Are we prepared spiritually?

What events have been sharp turns in our lives and were we prepared?

How do we prepare on a daily basis?

 

/by

Fruits of Our Efforts

, , , , ,

 

“And seeing a fig tree by the side of the road, he went to it and found nothing at all on it but leaves. Then he said to it, ‘May no fruit ever come from you again!’ And the fig tree withered at once.”

— Matthew [21:19]

 

DO THE FRUITS OF OUR EFFORTS PRODUCE GREAT CUSTOMER SERVICE?

I was talking with the business manager of a large automobile dealership and asked him, “How many cars a month does your best salesman sell?” He replied, “Thirty a month, month in and month out.” I was stunned. That was almost one and a half each day he worked. Considering the immense amount of paperwork and government forms that had to be filled out for each car, it was even more impressive. The salesman’s name was Steve, and not only did he sell a lot of cars, but he always achieved very high customer service scores. I queried the business manager about how and why Steve was so consistent. His reply was that Steve’s steady business came almost entirely from past customers’ referrals. He had gotten to a point where he only had to provide good customer service and no longer needed to  make cold calls.

“The fruit of his efforts was a steady stream of loyal customers.”

Steve sent out birthday cards to all his customers. He advocated for them when there was a problem. He would take their cars and get gas for them. He knew everyone by first name. In short, he put his customers first. The fruit of his efforts was a steady stream of loyal customers. His fig tree bore fruit because he cared. Customer first and himself second was the only way to accomplish this amazing feat.

How many times have we felt like a salesperson just wanted to sell something to us to make his or her goals? How many times have we felt cheated because of an extra add-on charge? How many times have our interests been put last? We are left feeling used and just there for people to get our cash. Many of us walk away silently and never do business with that person or company again. The salesperson may have won that day, but lost a future customer and many referrals. For a short-term gain there is a long-term loss. 

“Do we really listen to the customer or are we only interested in the sale?”

In today’s verse Jesus condemns the fig tree because it bore no fruit. It provided only leaves. Its purpose was to produce fruit, but it bore none. Many of us are guilty of this as well. We strive for that big sale. It makes our numbers good and our bosses happy. But silently we ignore the customer and in turn choke off our future. Our withered fruits become our reputation. Do we really listen to the customer or are we only interested in the sale? Would we continue buying something from someone like that, knowing we don’t come first? Jesus knew that good business is great customer service. 

Blessings, until next time,
Bruce L. Hartman

 

PARTING THOUGHTS

Do we listen to our customers or do we push our goals?

How many repeat sales do we get?

How do we show value to our customers?

 

/by